Online website terms and conditions of use (Please scroll down for use of promotional QR Codes:
1. These terms and conditions apply to your use of:
2. In order to utilise the ordering system and/or its Services, the following user requirements must be met:
i. The user must be over 18 in order to use the system to order products.
ii. If alcoholic or age-restricted products are purchased via the Website, the purchaser and any intended consumer must be over 18 and be able to provide valid ID, on request. Should the purchaser / consumer subsequently be unable to verify that they are over 18, a refund may not be provided.
iii. The Website requires a payment card to process orders.
iv. Admission and service at licensed premises are subject to licensing laws.
3. We accept no responsibility for any damage or data loss caused to your device as a result of downloading the Website. In the case of ‘jail-broken’ phones – owing to the compromised security as a result of the ‘jail-breaking’, there is a real risk of data breach.
4. It is at the manager’s sole discretion to refuse service to any individual or to make any other decision which is aimed at promoting or adhering to the licensing objectives, including promoting any internal or pub-specific policies/procedures.
5. All products and offers are subject to availability. Alternative products or refunds may be offered, where appropriate, at the manager’s discretion.
6. If you experience technical issues when using the Website (for example, if the Website screen freezes, payment is interrupted or you are charged twice for the same order), these may be resolved by speaking to a pub team member.
7. If your order is refunded, owing to product/offer availability or as a customer service goodwill gesture, it will usually be processed in the following way – through the pub’s till, with the funds being returned to the card within 3-5 working days.
8. We apologise, but it is not possible to amend or cancel orders, once placed.
The Harleys Loyalty Discount Card (“Card”) is issued by Harleys and remains the property of Harleys at all times.
The Card is personal to the named holder and is non-transferable. It may only be used by the person to whom it was issued.
Harleys reserves the right to refuse an application for a Card where reasonably necessary.
The Card must be purchased exclusively through the official Harleys ordering app. Cards obtained, transferred or purchased by any other means will not be valid or honoured.
The price of the Card will be the price displayed in the Harleys ordering app at the time of purchase. Harleys may change the price of the Card from time to time. Any change in price will not affect a Card that has already been purchased.
Any cancellation or refund rights which apply to the purchase of the Card will be subject to applicable consumer law and any cancellation information provided at the time of purchase.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
If you change your mind after purchasing the Card, you should contact Harleys as soon as possible and before using the Card or redeeming any discount or benefit associated with it.
Harleys may consider a request to cancel an unused Card and issue a refund, subject to any cancellation rights you may have under applicable consumer law.
Once the Card has been used to redeem any discount or benefit, it will be treated as having been activated and used, and no change-of-mind refund will be available.
This does not affect any statutory rights you may have, including where a refund or other remedy is required by law.
4. Validity & Expiry
The Card is valid for 12 months from the date of purchase.
The expiry date of the Card may be displayed within the Harleys ordering app or otherwise communicated to the Card holder.
Once the Card has expired, it can no longer be used to obtain discounts or other benefits.
Any unused discounts or benefits available through the Card will expire with the Card and cannot be carried forward, transferred to another person or exchanged for cash.
Purchase of a new Card following expiry will be subject to the price and Terms & Conditions applicable at the time of the new purchase.
Each Card carries a unique QR code linked to the Card holder.
Scanning the QR code applies the discount available for the specific item or items designated by Harleys at that time and only during the days, times or promotional periods specified for that offer.
Holding a Card does not entitle the holder to a discount on every Harleys product. Eligible products, discount amounts and applicable times may vary.
Availability of any discounted item remains subject to stock and normal availability.
The Card and its QR code are for the named holder’s sole use.
Sharing, forwarding, copying, publishing or distributing the QR code, including providing screenshots or digital copies for use by another person, is prohibited.
The Card may not be transferred, sold or resold.
Harleys may change the products included in the loyalty scheme, the amount of discount offered, applicable redemption times and other promotional offers from time to time.
Individual offers may be changed, limited or withdrawn without prior notice, including where products become unavailable.
Where reasonably practicable, Harleys will communicate any material change affecting the overall operation or value of a paid Card.
Unless an individual offer expressly states otherwise:
· discounts cannot be combined with another offer, promotion or discount; and
· the Card is limited to one redemption per visit or transaction.
Any additional restrictions applying to a particular promotion will be communicated with that promotion.
Harleys staff may ask the person presenting a Card or QR code to provide reasonable proof that they are the registered Card holder.
Harleys may refuse a redemption where there are reasonable grounds to suspect that the Card or QR code:
· is being used by someone other than the registered holder;
· has been shared, copied or transferred;
· has been altered or tampered with; or
· is being used fraudulently or contrary to these Terms & Conditions.
Harleys may suspend or deactivate a Card where there are reasonable grounds to believe that these Terms & Conditions have been materially breached.
This includes, but is not limited to:
· sharing or distributing the QR code;
· allowing another person to use the Card;
· attempted fraud or deliberate misuse;
· transferring or reselling the Card;
· obtaining the Card through an unauthorised method; or
· abusive or threatening behaviour towards Harleys staff in connection with use of the Card.
Where a Card is deactivated because of a material breach by the holder, Harleys may refuse a refund to the extent permitted by law.
Card holders should notify Harleys as soon as reasonably possible if a Card is lost or stolen or if they believe their QR code has been compromised.
Replacement of a lost, stolen or damaged Card is at Harleys’ reasonable discretion.
Harleys is not responsible for unauthorised use occurring before it is notified that a Card or QR code has been lost, stolen or compromised, except where liability cannot lawfully be excluded.
From time to time, the Harleys ordering app, QR-code system, internet connection, payment system or other technology required to operate the Card may be temporarily unavailable.
Harleys will take reasonable steps to restore the service but cannot guarantee uninterrupted availability of the Card or discount system.
Where reasonably practicable, Harleys staff may provide an alternative method of verifying a valid Card during a temporary technical failure.
The Card, QR code and any discounts or benefits associated with them have no cash value and cannot be exchanged for cash.
Unused discounts cannot be exchanged for money or credit unless Harleys expressly states otherwise or this is required by law.
Harleys may process personal information associated with the Card in order to administer the loyalty scheme, verify Card holders, prevent misuse and provide the benefits associated with the Card.
Personal information will be handled in accordance with Harleys’ applicable Privacy Notice and data protection law.
Harleys may update these Terms & Conditions from time to time, for example to reflect changes to the loyalty scheme, technology, business operations or applicable law.
Harleys will not use this provision to remove statutory consumer rights.
Where a change materially affects the principal benefits of a paid Card during its stated validity period, Harleys will take reasonable steps to notify affected Card holders and will act in accordance with applicable consumer law.
These Terms & Conditions are governed by Scots law.
If you are a consumer, nothing in these Terms & Conditions affects any rights you may have under applicable consumer protection law, including any rights concerning where legal proceedings may be brought.
Questions about the Card, these Terms & Conditions, a lost or compromised Card, or the use of personal information should be directed to Harleys using the contact details provided in the Harleys ordering app or through Harleys’ official customer contact channels.